SMU Academy Industry Graduate Diploma | Data-Driven CXUX Management and Design | 2025

Customer Loyalty & Relationship Management (CRM): Strategies for Building Long-Term Value

Agentic AI & Retrieval-Augmented Generation (RAG): Designing Interactions with Artificial Intelligence

Growth Hacking Strategies for Product Managers

Data-Driven Customer Journey Mapping

Product Analytics & User Experience (UX) Optimization

Customer Experience (CX) & Survey Design: Quantifying CX and User Sentiment

Usability Testing & Evaluation: Quantitative User Experience (UX) Research

Persuasive Technology and Human-Centered User Experience Design: A Cognitive Science Approach